Tag Archives: Etiquette

Trends in Customer Service (Upper-Intermediate Lesson Plan)

ESL/EFL Level: Upper-intermediate Lesson Topic: Trends in customer service and experiences in the last decade Skill Focus: Speaking, Reading, Vocabulary Approximate Class Time: 1.75 hours Lesson Plan Download: customer-service-upper-intermediate-lesson-112022.docx Lesson Overview: Trends mentioned in the reading passage include chatbots, self-checkout machines, tip creep, feedback fatigue, a focus on empathy, and digital payments. Post-reading activities include a […]

Trends in Customer Service (Advanced Lesson Plan)

An advanced lesson on trends in customer service & customer experience (chatbots, self-checkouts, etc.) for EFL conversation class.

Cultural Differences in North America (Upper-Intermediate Lesson)

Lesson on cultural shock & cultural differences in the United States, Canada, & Mexico for upper-intermediate conversational English class.

Cultural Differences & Culture Shock in North America (Advanced)

Lesson plan on cultural differences & culture shock in the United States, Canada, & Mexico for advanced conversational English class.

Etiquette & Manners (Advanced ESL Lesson Plan)

Advanced lesson plan on etiquette and manners. Includes ten etiquette scenarios for discussion.

Etiquette & Manners (Upper-Intermediate ESL Lesson Plan)

Upper-intermediate lesson plan on etiquette and manners. Includes etiquette scenarios for discussion.

Etiquette & Manners (Intermediate ESL Lesson Plan)

Intermediate lesson plan on etiquette and manners. Includes ten etiquette scenarios for discussion.